I can't sign in to my ema.lt account

This guide is for anyone who can't sign in to an ema.lt account or isn't getting emails from us. Find your error below and follow the steps.

What you need to know

• An account is optional – you can buy tickets without one.
• You can sign in with email and password, or with Google. We don't offer Facebook or Apple sign-in.
• Your password needs at least 8 characters. We don't accept passwords that have leaked online.
• The confirmation link works for 24 hours, and the password-reset link works for 1 hour. Account emails come from noreply@ema.lt.
• If you sign in with Google, you don't need to confirm anything.

Troubleshooting

“Email or password is incorrect”

1. This message appears when your password is wrong, your account isn't confirmed, your account is blocked, or you've tried too many times.
2. Check your email and password for typos and Caps Lock.
3. If you just registered, open the confirmation email and click the link.
4. After 5 failed tries within 30 seconds, wait 30 seconds and try again.
5. Signed up with Google? Click Sign in with Google instead of typing a password.
6. If it still fails, reset your password by following our guide on how to do it if you forgot your email password.

I forgot my password

1. In the sign-in window, click Forgot password and enter the email you registered with.
2. Open the email and click the link within 1 hour.
3. Enter a new password of at least 8 characters.
4. For more steps, see our article on how to reset your password if you forgot it.

The confirmation email didn't arrive after registering

1. Check your spam folder. The email comes from noreply@ema.lt.
2. Make sure you typed the right email when registering.
3. Still nothing after 24 hours? Register again to get a new link.
4. If you registered with Google, you don't need the email – just sign in.

“A confirmation email is already in your inbox — check there.”

1. This happens when you register again while the first link still works.
2. Open the first email (check spam too) and click the link in it.

“This confirmation link is no longer valid. Please request a new one by registering again.”

1. The link expired after 24 hours or was already used.
2. If you haven't confirmed your account yet, register again to get a new email.
3. If you already confirmed it, just sign in with your email and password.

The password-reset email didn't arrive, or the link expired

1. Check your spam folder and make sure you typed the right email.
2. The link works for 1 hour. If it expired, ask for a new one.
3. We don't send the email if the account isn't confirmed or is blocked. Confirm your account first using the confirmation email.
4. Still no email? Write to info@ema.lt with your account email.

“An account with this email already exists”

1. An account with this email is already created. You may have signed up with Google.
2. Click Sign in with Google or sign in with your password.
3. Forgot your password? Follow our guide on what to do if you forgot your ema.lt password.

“This password has been compromised in a data breach”

1. This password is on a list of known leaked passwords.
2. Choose a different password that you don't use anywhere else and that has at least 8 characters.

“This account is blocked. Contact support.”

1. This message shows only when you sign in with Google.
2. Write to info@ema.lt with your account email. The team will check and advise you.

Nothing helps

1. Write to info@ema.lt with your account email and the error you see.
2. Attach a screenshot of the error message.

Additional tips

• Sign in the same way you registered: with a password or with Google.
• Paste your password from a password manager to avoid typos.
• Add noreply@ema.lt to your contacts so emails are less likely to land in spam.