This guide is for customers who paid for ema.lt tickets but didn't receive the email containing them.
What you need to know
- We send tickets right after payment to the email you entered at checkout.
- Ticket emails come from bilietai@ema.lt – they can land in spam.
Here is what to do
- Refresh your inbox and check your spam and other folders.
- Make sure you're looking at the email you entered at checkout.
- If you just paid, download your tickets on the payment confirmation page (works for about 15 minutes).
- Still nothing? Email info@ema.lt with your payment confirmation and the order email.
Additional tips
- Typed the wrong email? Email info@ema.lt and tell us the correct address.
- Double-check that you followed our article on how to get tickets after purchasing them correctly.
- If you deleted the email, visit our article to learn what to do.