This guide is for anyone whose ema.lt ticket payment didn't go through. Most of the time, you can try again.
What you need to know
- The usual causes are a bank-declined payment or incomplete 3-D Secure.
- Your seats stay held for a few more minutes after a failure. No timer is shown, so retry right away.
- If you click Cancel Payment, we release the seats.
Here is what to do
NOTE: This works for all payment issues; however, it works best if you see the "Sorry, your payment was not successful. Please verify your payment details or try a different payment method" error.
- On the failed payment page, try paying again straight away.
- Check your card details and finish the 3-D Secure confirmation in your banking app.
- If it still fails, try another card or payment method.
NOTE: If the seats were released, start the order again. You can try following our tutorial on how to buy ema.lt tickets.
Troubleshooting
- Money taken but no tickets? See what to do if you paid but see "tickets no longer available".
- Still stuck? Email info@ema.lt with your order email and the payment reference or bank statement line.