This guide is for anyone who paid and then saw "Your payment was successful, but tickets are no longer available".
What you need to know
- This happens when your payment finishes after your seat hold has expired. The seats are then released to other buyers.
- You'll automatically get a full refund to your original payment method. You don't need to do anything.
Here is what to do
- Wait for your bank to process the refund. This can take a few days.
- If you still want tickets, start a new order. To avoid issues, follow our guide on buying a ticket for Ema.lt.
NOTE: Next time, pay quickly: seats are held for 15 minutes from Go to checkout.
Additional tips
- No refund after your bank's usual processing time? Email info@ema.lt with your order email and payment confirmation.