This guide is for anyone whose Ema.lt ticket wasn't accepted at the event entrance.
What you need to know
- Each ticket has only one use. If someone else has already shown the same code, a second scan may be rejected.
- Entry problems on the day are handled by venue staff.
Here is what to do
- Show the ticket to the gate staff from the PDF or Apple Wallet.
- Turn up your screen brightness so the QR code is clear.
- Explain the problem to the staff and ask them to check the ticket.
Additional tips
- Open your ticket while you're still in line, not at the scanner.
- Don't post your ticket code or a photo of it on social media.
- Couldn't solve it on the spot? Email info@ema.lt afterward with the ticket and your payment confirmation.
- Bought from a reseller? See what to do if you bought a ticket from a reseller.