I didn't receive my invoice for a Ema.lt ticket

This guide is for anyone who requested an invoice but didn't receive it.

What you need to know

• The invoice goes to the email you entered in the invoice details. It can differ from the email where you got your tickets.
• An invoice is sent only if you ticked the invoice box at checkout.
• Invoices are in Lithuanian.

Here is what to do

1. Check the inbox you entered in the invoice details, and its spam folder.
2. If you're signed in, download the invoice under My orders. See our tutorial on how to find your orders and download invoices.
3. If it's not there, email info@ema.lt with your order email and order number.

Additional tips

• Enter the invoice details carefully, especially the email.
• For a company invoice, have the company details ready beforehand.
• Forgot to ask for an invoice? See how to get an invoice for your tickets. You can add details only until the 9th of the following month.