This guide is for anyone who was dropped from the waiting queue or is asked to join again.
What you need to know
- This happens if you didn't answer “Are you still here?”, refreshed the page, cleared cookies, or changed browsers.
- “Please join the queue again” can appear in the cart or at checkout if you switched devices or browsers.
- We can't restore a lost place; sadly, you'll need to join at the back of the queue.
Here is what to do
- Go back to the event page and click Join queue.
- Use the same browser and device until you finish your order.
- Don't refresh or close the queue page.
- In the last 5 minutes, click Stay in line.
Additional tips
- Can't join the queue? Turn off ad blockers or privacy tools for ema.lt, or try another browser.
- Have an access code? A valid code lets you skip the queue. For more information, check out our Help Center article detailing access code benefits.
- The whole queue process is covered in the "How to Join and Stay in the Waiting Queue" article.
- Open the event page before the sale starts and keep only one queue tab open.
- Charge your device so the screen doesn't go to sleep while you wait.