After buying a ticket on the ema.lt ticket-buying platform, you realize you may have entered the wrong email? In this article, you will learn what exact steps you can take.
What you need to know
- We send tickets only to the email you entered at checkout.
- You can't change the order email yourself.
Here is what to do
- Check the address for a small typo and look in your spam folder.
- If there are no tickets, email info@ema.lt. Give us this information in the email:
- Your correct email
- Your order number
- Event name
- Attach your payment confirmation.
NOTE: If you can, also include the email you used to make the purchase.
Additional tips
- Before you click Pay, read your email address once more.
- On a phone, turn off autocorrect in the email field.
- No order number? Your payment confirmation or bank statement line is enough.
- Waiting for tickets when the email is right? See what to do if you didn't receive your tickets after paying.