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Payment & purchase problems

Payment methods and purchase errors.

  • How to get an invoice for your Ema.lt tickets?
  • I didn't receive my invoice for a Ema.lt ticket
  • What is the 15-minute seat hold in ema.lt?
  • I entered the wrong email when buying a ticket from Ema.lt
  • I'm asked to finish another order or start over when buying a ticket in Ema.lt
  • I can't see any available seats, or the event shows as sold out or “sale not started/expired” in Ema.lt
  • I was sent back from the Ema.lt ticket buying queue, or I see “Please join the queue again”
  • I can see a seat is red, or I get the "Single seat gaps are not allowed" error when I try to purchase a ticket in Ema.lt
  • I get the "Seats no longer available" or "seat was just taken" error when I try to purchase an Ema.lt ticket.
  • I paid for an Ema.lt ticket but I see "tickets no longer available"
  • My Ema.lt payment failed or was unsuccessful
  • I didn't receive my Ema.lt tickets after paying

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Disputes about improper provision of services are examined out of court, under the Law on Consumer Rights Protection of the Republic of Lithuania, by the State Consumer Rights Protection Authority, Vilniaus g. 25, 01402 Vilnius, email tarnyba@vvtat.lt, phone (8 5) 262 67 51, website www.vvtat.lt, or use the European Commission's information on dispute resolution: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.